Trade Wind Marine Policies

Shipping

Most in-stock orders ship the same day. However, some orders will ship next business day especially if placed late in the afternoon. You will be promptly notified if your order happens to be out-of-stock. Most out-of-stock orders ship within two weeks. A time estimate will be given for out-of-stock orders and you will have the opportunity to cancel your order at any time before shipment. We do not charge your credit card for out-of-stock orders until the item is shipped. Items are typically shipped UPS ground for non-expedited domestic orders. However, we may substitute DHL, FedEx, or USPS delivery services at our discretion.  Items are shipped Monday - Friday excluding holidays. Overnight and two day delivery options exclude Saturday, Sunday, and major holidays.

Shipping to USA only

Shipping is by UPS to Billing addresses ONLY

Your credit card will be declined for shipment to P.O. Boxes

or addresses that don't match your billing address

A signature is required for delivery on orders above $100.00

Return Policy

TradeWind Marine accepts returns for thirty (30) days after shipment. Buyer is responsible for all return shipping costs. Defective products are returnable for 30 days without restocking fees. A NON-NEGOTIABLE 15% RE-STOCKING FEE APPLIES TO ALL NON-DEFECTIVE RETURNS OR EXCHANGES. Shipping costs are non-refundable. Customer must request a return merchandise authorization (RMA) thru our website to receive instructions for returning the package. A RMA number will be issued with instructions for returning the package within two business days.

Please note that RMA numbers will not be issued via telephone. All returns without a RMA number or sent COD will be refused. All packaging materials and parts must be included for a refund. We reserve the right to refuse returns with missing parts. Products damaged by the customer during installation may be given a partial refund or refused altogether. Open software, data cards with data recorded,  freight truck only products and special order items are not returnable. Returned products must be complete in the original packaging and resalable.

Special Order items may not be returned. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective. Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturerClaims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within 10 days.

Sales Tax

Orders shipped to Texas will be charged 6.25% sales tax.

Your Privacy

You can shop at www.tradewindmarine.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. 

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram)

http://www.authorize.net/resources/howitworksdiagram/

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy http://www.authorize.net/company/privacy/.

www.tradewindmarine.com is registered with the Authorize.Net Verified Merchant Seal program.

We respect your privacy and will never disclose your personal information to anyone, anytime, ever. No credit card information is ever stored on our system, in fact the credit card companies will only allow us to see the last 4 digits of your credit card to help prevent fraud. We do not maintain or sell email lists.